Booking Terms and Conditions
 
Prices, information, booking terms & conditions are subject to change without notice. Reservations can be made by phone, fax, or email and the person making the booking and paying the deposit agrees to the following Terms and Conditions for themselves and everyone staying in the accommodation and on the premises:
 
Payment

A deposit is required at the time of booking and may be paid by Visa, MasterCard, American Express, or directly into our bank account (details provided on request). The balance is payable 4 weeks in advance (except for Christmas holiday bookings, in December and January, during which full payment is required by 1st November). Payment may be made by cash, bank-cheque or directly into our bank account. When using Visa, MasterCard or American Express a surcharge of 3% will be added to cover merchant fees incurred.
 
Cancellation
Monies paid (in advance or after arrival) and any amounts outstanding, are not refundable in the event of cancellation, ‘no show’, or early departure, unless we can rebook the accommodation for the same days, in which case an administration fee of $100 will be charged.
 
General
  • Unless otherwise arranged with Shoalhaven Lodge, no more than 6 people may stay in a lodge, 4 in the cottage, 2 in a luxury suite, and 2 in a studio apartment. (Adults and children over 2 years old). Please note that luxury suites and studio apartments are part of a lodge and therefore the maximum we can accommodate is 22 people.
  • The accommodation must be left in a clean and tidy condition (e.g. Floor swept, no dirty dishes, saucepans etc. are to be left), otherwise an additional cleaning fee will be charged.
 
  • It is recommended that groups that have booked more than one lodge and who plan to eat together bring plastic cutlery, plates, etc., because taking any items from one lodge to another is not permitted.
 
  • We do not cater for bucks parties, hen parties or all male group bookings.
 
  • Excessive noise or behaviour that is threatening to neighbours or the quiet enjoyment of others will lead to cancellation of your booking and no refund will be given.
 
  • All breakages, damage and destruction are the responsibility of the person making the booking and must be paid forprior to departure.
 
  • The Security Bond may be used at the discretion of Shoalhaven Lodge to contribute towards extra cleaning when the accommodation is not left in a clean and tidy condition; and may also be used in the event of any loss or expense arising from: a breach of this agreement, occupation of the property, damage to the property (including land and buildings).
  • No responsibility is taken for the personal property of any guest. No responsibility is taken for any accident resulting in injury or death of any guest whilst on the property, the river or its shores, or in watercraft.
 
  • Guests will provide waterproof mattress protectors on beds if children are likely to wet the bed. A cleaning fee willbe charged in the event of any accident.
 
  • To respect the privacy of our guests, we do not cater for day visitors.
 
  • Check-in time is 3.00pm and checkout time is 10.00am. If different times are required then please ask and we will do our best to accommodate. A late checkout time may be available for weekend bookings.
 
  • Minimum bookings apply during Peak Periods.
 
  • Persons under 18 will not be accepted as a guest without a parent permanently present.
 
  • Strictly no pets allowed.
 
  • Strictly no golf allowed due to danger to guests and damage to property and lawns/grounds.
 
  • No motorised vehicles are allowed on the property other than vehicles used for transport of persons and trailers used for their personal effects (including motorized boats). Quad bikes and motor bikes are strictly prohibited.
 
  • Use of the Jetty/Ramp/Pontoon is strictly at your own risk. You (and you on behalf of your dependents) acknowledge there is inherent risk in using this facility and that no responsibility is taken by Shoalhaven Lodge, their associates, servants, agents, and the landowner, for any accident resulting in injury or death or for any damage to personal property. If you do not agree to these limitations then you are instructed NOT to use this facility under any circumstances.
 
  • In the unlikely event that Shoalhaven Lodge has to cancel your booking a full refund will be given.
 
 
Enjoy your stay. We believe you will have a wonderful time.
Shoalhaven Lodge - A Piece of Heaven...